Frequently Asked Questions

How to contact the Customer Care team?

The Customer Care team are available via phone, email, LiveChat or post.
Email subscriptions@dennis.co.uk
Telephone 0330 333 9490
LiveChat Visit ManageMyMags.co.uk and select ‘Chat live with us’ button
Post Dennis Publishing, Rockwood House, Perrymount Road, Haywards Heath, West Sussex, RH16 3DH United Kingdom
Our telephone opening hours are:
Mon to Fri 8.30am – 7.00pm
Sat 10.00am – 3.00 pm
Closed Sunday

When does my subscription expire?

You can check your expiry issue by visiting our self-service subscription website - ManageMyMags.co.uk

How will my order be confirmed?

If you have ordered on the website, you will receive an instant email confirmation straight after placing your order. A welcome email will follow a few days later confirming your subscription details once processed.
If you ordered on the telephone or by post, you will receive an acknowledgement letter 7 working days after placing the order. Please keep these documents handy as they contain important contact details including your Customer Number.

If I purchase a gift subscription what does the recipient receive?

The recipient will begin to receive the magazines from the subscription start date. All correspondence will be sent to the bill payer.

Do you accept Direct Debit payments?

Yes, we accept payments by Direct Debit and by Credit Card and Cheque. Please see our website for our latest offers www.magazinesubscriptions.co.uk.
Direct Debit is a continuous payment method that you are in complete control of. Direct Debits are protected by the DD Guarantee which can be found here.

You can start or stop your payments at any time by contacting the Customer Care team on subscriptions@dennis.co.uk or telephone 0330 333 9490.

Do you accept Continuous Credit Card payments?

Yes, we accept payment by Credit Card, Direct Debit and Cheque. Please see our website for our latest offers www.magazinesubscriptions.co.uk
Continuous Credit Card is a continuous payment method that you are in complete control of. You can start or stop your payments at any time by contacting the Customer Care team on subscriptions@dennis.co.uk or telephone 0330 333 9490.

Can I manage my details online?

Yes, you can update your privacy preferences, change your address, renew your subscription and view delivery dates via ManageMyMags.co.uk our self-service subscription website.

I’ve been affected by Fraud, what should I do?

We are sorry to hear that you have been a victim of fraud. We recommend speaking with the police and your bank immediately to make them aware. Please could you contact our Customer Care team on 0330 333 9490 and a member of the team will be happy to help.

Why do you have trial rates?

We do offer trial subscription rates for new customers to try out our magazines. Following the trial the subscription price will increase to the follow on rate as shown when ordering.

Are you cutting down on plastics?

Here at Dennis we are always looking for ways to protect our environment. We are continually trialling different methods of sending out our magazines:
‘Naked issues’ are sent without any wrapping or in an envelope and have you address printed on the magazine cover.
‘Paper wrapping’ A number of our magazines are covered in paper wrapping to cut down on plastics.
‘Plastic wrapping’ Our magazines that arrive in plastic wrapping can be also be LDPE recycled. Visit www.recyclenow.com/local-recycling, to find your nearest recycling location.

I purchased a subscription via a 3rd party and have a question

If you purchased a subscription via one of our 3rd parties, please contact their Customer Support team directly.

Is my personal data secure?

Absolutely, on our website we use SSL software to encrypt your personal and payment details to ensure that your information is always kept secure. Our subscription bureau is PCI compliant level 1 which is the same level as banks.

Latest information about the Corona Virus and your subscription

Please visit our dedicated webpage www.magazinedeals.co.uk/service-message for the most up to date information on how your magazine delivery and our service might be impacted by Covid-19

Why do you offer a free gift?

Some of our promotions offering a free gift are despatched within 28 days. If you have not received your gift, please contact our Customer Care team on 0330 333 9490 and a member of the team will be happy to help.

Can I pause my subscription?

We understand that from time to time you may need to take a break, so you are able to suspend your subscription for up to 3 months. Please contact our Customer Care team on 0330 333 9490 and a member of the team will be happy to help.

How do I change my address?

To amend your address online please visit ManageMyMags.co.uk, log in with your Customer Number, Surname or post code and click renew.
ManageMyMags.co.uk is our self-service subscription website.
Your Customer Number is quoted on your welcome letter or alternatively you can click here
Please allow 2 days for your change of address to be applied.
Alternatively, please call 0330 333 9490.

How can I renew my subscription?

To renew your subscription online please visit ManageMyMags.co.uk, log in with your Customer Number, surname or post code and click renew. Your Customer Number is quoted on your welcome letter or alternatively you can click here.
Alternatively, please call 0330 333 9490.

How can I find my Customer Number?

Your Customer Number is quoted on your welcome letter or alternatively you can click here.

How can I update my privacy preferences?

You can update your privacy preferences by visiting ManageMyMags.co.uk and log in with your Customer Number, Surname or post code and select Contact Preferences.

How can I contact the Editorial team?

Please visit www.dennis.co.uk/brands/ and select the relevant magazine for contact details.

How can I purchase a back issue?

To purchase a back issue please call our Customer Care team on 0330 333 9490 and a member of the team will be happy to help.

My copy hasn’t arrived or arrived damaged, what should I do?

If your copy hasn’t arrived or has arrived damaged, please email the Customer Care team on subscriptions@dennis.co.uk or telephone 0330 333 9490. Our telephone opening hours are:
Mon to Fri 8.30am – 7.00pm
Sat 10.00am – 3.00 pm
Closed Sunday

My copy has arrived late, what should I do?

We are sorry to hear your magazine has arrived late, please contact the Customer Care team on subscriptions@dennis.co.uk or telephone 0330 333 9490. If you are having delivery issues, have you considered the digital edition?

Which digital issues do I have access to when my subscription begins?

Whilst you have an active subscription you will be able to access all issues available within the app from the start date of your subscription. If you cancel your subscription you will not be able to access any issues unless you have downloaded them.

What devices can I use?

You can read your digital edition on your Desktop or Apple or Android devices and your issue will be with you before it hits the shops

Where can I download the app?

The app can be downloaded via App Store and Google Play.

How soon can I access the digital edition?

If you place your order on the website, you will have instant access. Orders places via the telephone or post will begin with the start date of your subscription.

I purchased via Apple and I need help?

Apple’s customer support site can be found at https://support.apple.com/en-gb.