Frequently Asked Questions
Why is my payment being collected by MagazinesDirect?
Future Publishing acquired Dennis Publishing brands (The Week, The Week Junior, MoneyWeek, Science+Nature, Computeractive and PC Pro ) in October 2022. Please note, any future payments will be collected by MagazinesDirect. You can purchase subscriptions to these brands either at www.magazinesdirect.com, or www.magazinesubscriptions.co.uk.
I’m giving a gift subscription, do you send anything to the recipient?
Gift subscriptions will be shipped directly to the lucky recipient. Don’t worry – we won’t let them know it’s coming (we’d hate to ruin the surprise!)
How do I renew my gift subscription?
To renew a gift subscription online please visit https://www.mymagazine.co.uk/, to log in please use your email and password, if it is your first-time logging in we additionally ask for Surname, Postcode, Country and Magazine to set up your account. Alternatively, please call 0330 333 9490 to renew.
How does the recipient access the digital part of the subscription?
Please follow the instructions below to gain access to the digital part of the subscription.
- Make a note of your Order Number.
- Install the magazine app from the App Store or Google Play.
- FOR IOS: Open the app and tap the cog or menu bar in the top corner. Select 'Account', then select 'Existing Subscriptions' and enter your Order Number.
- FOR ANDROID: Open the app and sign in by tapping the person icon in the top corner, then tap on 'Existing Subscriptions' and enter your Order Number in the account ID box.
- Now you can download the current issue and start reading.
How will my order be confirmed?
If you have ordered on the website, you will receive an instant email confirmation straight after placing your order. A welcome email will follow a few days later confirming your subscription details once processed.
If you ordered on the telephone or by post, you would receive an acknowledgement letter 7 working days after placing the order. Please keep these documents handy as they contain important contact details including your Subscription Number.
If you ordered on the telephone or by post, you would receive an acknowledgement letter 7 working days after placing the order. Please keep these documents handy as they contain important contact details including your Subscription Number.
If I purchase a gift subscription what does the recipient receive?
The recipient will begin to receive the magazines from the subscription start date. All correspondence will be sent to the bill payer.
Can I manage my details online?
Yes, you can update your privacy preferences, change your address, renew your subscription and view delivery dates via https://www.mymagazine.co.uk/ our self-service subscription website.
Why do you have trial rates?
We do offer trial subscription rates for new customers to try out our magazines. Following the trial, the subscription price will increase to the follow on rate as shown when ordering.
Are you cutting down on plastics?
Here at Future we are always looking for ways to protect our environment. We are continually trialling different methods of sending out our magazines:
‘Naked issues’ are sent without any wrapping or in an envelope and have you address printed on the magazine cover.
‘Paper wrapping’ Several of our magazines are covered in paper wrapping to cut down on plastics.
‘Plastic wrapping’ Our magazines that arrive in plastic wrapping can be also be LDPE recycled. Visit www.recyclenow.com/local-recycling, to find your nearest recycling location.
‘Naked issues’ are sent without any wrapping or in an envelope and have you address printed on the magazine cover.
‘Paper wrapping’ Several of our magazines are covered in paper wrapping to cut down on plastics.
‘Plastic wrapping’ Our magazines that arrive in plastic wrapping can be also be LDPE recycled. Visit www.recyclenow.com/local-recycling, to find your nearest recycling location.
Is my personal data secure?
Absolutely, on our website we use SSL software to encrypt your personal and payment details to ensure that your information is always kept secure. Our subscription bureau is PCI compliant level 1 which is the same level as a Bank.
Do you accept Direct Debit payments?
Yes, we accept payments by Direct Debit and by Credit Card and Cheque. Please see our website for our latest offers www.magazinesubscriptions.co.uk.
Direct Debit is a continuous payment method that you are in complete control of. Direct Debits are protected by the DD Guarantee which can be found here.
You can start or stop your payments at any time by contacting the Customer Care team on subscriptions@managemymags.co.uk or telephone 0330 333 9490.
Direct Debit is a continuous payment method that you are in complete control of. Direct Debits are protected by the DD Guarantee which can be found here.
You can start or stop your payments at any time by contacting the Customer Care team on subscriptions@managemymags.co.uk or telephone 0330 333 9490.
Do you accept Continuous Credt Card payments?
Yes, we accept payment by Credit Card, Direct Debit and Cheque. Please see our website for our latest offers www.magazinesubscriptions.co.uk.
Continuous Credit Card is a continuous payment method that you are in complete control of. You can start or stop your payments at any time by contacting the Customer Care team on subscriptions@managemymags.co.uk or telephone 0330 333 9490.
Continuous Credit Card is a continuous payment method that you are in complete control of. You can start or stop your payments at any time by contacting the Customer Care team on subscriptions@managemymags.co.uk or telephone 0330 333 9490.
Can I pause my subscription?
We understand that from time to time you may need to take a break, so you are able to suspend your subscription for up to 3 months. Please contact our Customer Care team on 0330 333 9490 and a member of the team will be happy to help.
When will my free gift arrive?
If your subscription comes with a free gift, please be advised that delivery can take up to 60 days after your first payment to arrive. If the item is out of stock, we will either send out an alternative gift or wait until gift is replenished. If this is the case, gifts will take longer to arrive. Gifts are sent to mainland UK only.
How to contact the Customer Care team?
The Customer Care team are available via phone, email, LiveChat or post.
Email subscriptions@managemymags.co.uk
Telephone 0330 333 9490
Whatsapp + 44 (0) 7476 551069
LiveChat Visit mymagazine.co.uk and select ‘Chat live with us’ button
Post Future Publishing Ltd, Rockwood House, Perrymount Road, Haywards Heath, West Sussex, RH16 3DH United Kingdom
Our (UK) telephone opening hours are:
Mon-Fri 8:30am – 7:00pm
Sat 10.00am - 3.00pm
Closed Sunday
Email subscriptions@managemymags.co.uk
Telephone 0330 333 9490
Whatsapp + 44 (0) 7476 551069
LiveChat Visit mymagazine.co.uk and select ‘Chat live with us’ button
Post Future Publishing Ltd, Rockwood House, Perrymount Road, Haywards Heath, West Sussex, RH16 3DH United Kingdom
Our (UK) telephone opening hours are:
Mon-Fri 8:30am – 7:00pm
Sat 10.00am - 3.00pm
Closed Sunday
How can I cancel my subscription?
If you would like to cancel your subscription, please call our Customer Care team on 0330 333 9490 and a member of the team will be happy to help.
How do I change my address?
To amend your address online please visit https://www.mymagazine.co.uk/, to log in please use your email and password, if it is your first-time logging in we additionally ask for Surname, Postcode, Country and Magazine to set up your account.
Please allow 2 days for your change of address to be applied.
Alternatively, please call 0330 333 9490.
Please allow 2 days for your change of address to be applied.
Alternatively, please call 0330 333 9490.
How can I renew my subscription?
To renew your subscription online please visit https://www.mymagazine.co.uk/, to log in please use your email and password, if it is your first-time logging in we additionally ask for Surname, Postcode, Country and Magazine to set up your account. Alternatively, please call 0330 333 9490 to renew.
How can I find my Subscription Number?
By contacting the Customer Care team on
subscriptions@managemymags.co.uk or telephone 0330 333 9490.
subscriptions@managemymags.co.uk or telephone 0330 333 9490.
How can I contact the Editorial team?
Please visit https://www.futureplc.com/brands/ and select the relevant magazine for contact details.
How can I purchase a back issue?
To purchase a back issue please call our Customer Care team on 0330 333 9490 and a member of the team will be happy to help.
My copy hasn’t arrived or arrived damaged, what should I do?
If your copy hasn’t arrived or has arrived damaged, please email the Customer Care team on subscriptions@managemymags.co.uk or telephone 0330 333 9490. Our telephone opening hours are:
Mon-Fri 8:30am – 7:00pm
Sat 10.00am - 3.00pm
Closed Sunday
Mon-Fri 8:30am – 7:00pm
Sat 10.00am - 3.00pm
Closed Sunday
My copy has arrived late, what should I do?
We are sorry to hear your magazine has arrived late, please contact the Customer Care team on subscriptions@managemymags.co.uk or telephone 0330 333 9490. If you are having delivery issues, have you considered the digital edition?
Which digital issues do I have access to when my subscription begins?
New customers are entitled to digital access to the current issue of the same magazine free of charge as a goodwill gesture while they wait for the paid subscription to begin. Access cannot be transferred to another magazine or another issue of the same magazine. We will endeavour to make the free download the same issue that is currently available in the shops but make no guarantees as publishing and operational schedules can change at short notice.
What devices can I use?
You can read your digital edition on your Desktop or Apple or Android devices and your issue will be with you before it hits the shops
Where can I download the app?
The app can be downloaded via App Store and Google Play.
How soon can I access the digital edition?
If you place your order on the website, you will have instant access. Orders placed via the telephone or post will begin with the start date of your subscription.
I purchased via Apple and I need help?
Apple’s customer support site can be found at https://support.apple.com/en-gb.
Overseas delivery updates?
For regular Royal Mail International Service Alerts please visit - https://personal.help.royalmail.com/app/answers/detail/a_id/5317/related/1.
Why can I not place an order in Russia?
We are unable to accept orders from Russia. As a result of the current UK sanctions in light of the events in Ukraine, we have taken the decision to cease all trading activities in Russia.